FEATURES | Nuanced Reviews

Feature highlights

Get a second chance with unhappy customers

A simple system to proactively collect and use feedback from all of your customers.

Activate happy customers to share the good word where it matters
Reach unhappy customers before they bad-mouth your business
Give your team the time and intel to turn a negative customer experience around

A single “Command Center” for all of your customer reviews

Nuanced Reviews is the solution to wrangle local reviews into an addressable marketing channel with a complete solution.

Acquire, manage and use customer reviews from around the Web
Cover all of the third-party publishers that matter
Don’t be held hostage: Build reputation and visibility on the websites and listings you own

Automate multi-channel review request campaigns

This is the most effective and flexible review acquisition system, whether you have one business location or a thousand.

Email, text and MMS drip campaigns
Easily upload contacts, schedule campaigns or trigger via API
Custom drop-shipped printed cards
Deliver a personalized, localized campaigns at any scale

Stream your best reviews to your website and social media profiles

We’ll collect all of your reviews in one place and let you selectively share them to your website via a simple copy/paste embed code.

Automatically display the latest and greatest reviews of your business to prospective customers and increase conversions
Selectively show/hide and edit review snippets so that you’re always in control of the content you publish
WordPress plugin (and Joomla/Drupal modules) make site integration with schema markup easy

Reporting and Alerts Keep You On Top of Reviews

Track trends, identify high- or low-performers, and receive alerts of new reviews anywhere on the Web

Mobile-Ready So Reviewers Can Use Any Device

We’ve optimized the review funnel to get customers sharing exactly when and where you reach them

Manage Unlimited Locations

We offer complete flexibility to volume users. If you have multiple locations, contact us and find out more.

How does Nuanced Reviews compare with competitors?


Review Acquisition
Manage multiple locations or clients
Collect reviews via customized “review funnel” landing pages and widgets
Embed review collection widgets on business websites, social pages, etc.
Provide a mobile-optimized customer experience through the funnel
Generate reviews on target major, local and industry sites
Segment positive vs. negative feedback to pre-empt negative reviews
Guide customers with clear instructions and conversion triggers for 100s of sites
Engage customers with coupons and offers
Create custom account-level default settings to scale easily
Upload location profiles in bulk via CSV or Excel file
Review Campaigns
Customize email and text message campaigns, templates, timing and sequence
Automate sending, follow-up, removal and de-duplication of campaign recipients
Upload campaign recipients in bulk via CSV or Excel file
Share access to simple, branded forms for customer onboarding and opt-in
Measure performance with open, click and conversion tracking
Collect reviews on-location with compliant “kiosk mode”
Extend campaigns to all customer interactions with email signature snippets, widgets
Order printed review invites for low-tech, offline campaigns
Exercise complete creative control over email, SMS and MMS templates
Manage and monitor per-profile email and text message limits
Create custom account-level default campaigns to scale easily
Integrate with CRM, POS and other systems through the API
Monitoring and Reporting Features
Monitor major, minor and industry-specific review sites for new reviews
Get review alerts or send to clients or staff based on custom criteria
Coordinate and manage team responses with simple status and notation tools
Respond directly to Facebook and Google reviews from one dashboard
See data on reviewer clicks, click-throughs and conversions through the funnel
Schedule recurring reports to ship to staff via Web, PDF and CSV
Produce aggregate reports for large, multi-location businesses
Surface high- and low-performing clients or locations with account-level dashboard
Setup multiple, recurring reports to go to clients/staff on any schedule
Pull aggregate data from the API for custom reporting
Marketing Features
Auto-share positive reviews (including images) to social media profiles
Stream your latest and greatest reviews to your website
Copy/paste embed code for super easy “social proof”
Control SEO-friendly rich-snippet/schema markup for reviews and aggregate rating
Easily deploy with WordPress plugin, Joomla and Drupal modules