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Automate Your Effort to Acquire, Monitor and Amplify Customer Reviews:
Nuanced Reviews provides an easy and unobtrusive way to ask and remind customers to review your business on the sites that matter to you.
Systematically drive customers to one conversion funnel that routes them to the review sites you care about.
Guide unhappy customers to a service recovery, and educate others through completing a review.
Automatically ask, remind and guide customers through the process with email, text and print campaigns.
See results with beautiful monthly reports that demonstrate reputational improvement alongside actionable insights into campaign data.
Choose which reviews to stream to your website or share on social media, or have them automatically streamed/shared according to your criteria.
We maintain a laser focus on what matters
Get more and better online reviews for you where they count
Recover Unhappy Customers
Reach unhappy customers before they badmouth you online
Collect data to optimize your campaigns and alert you to issues
Amplify Happy Customers
Showcase your best reviews with automated Web and social media content count
“I am very happy that you discovered Nuanced Reviews, we have worked very hard to make this the best review management software on the planet. We focus on what matters so you can make the biggest ROI for your company.”
Founder and CEO of Nuanced Reviews
Get a second chance with unhappy customers
A simple system to proactively collect and use feedback from all of your customers.
- Activate happy customers to share the good word where it matters
- Reach unhappy customers before they bad-mouth your business
- Give your team the time and intel to turn a negative customer experience around
A single “Command Center” for all of your customer reviews
Nuanced Reviews is the solution to wrangle local reviews into an addressable marketing channel with a complete solution.
- Acquire, manage and use customer reviews from around the Web
- Cover all of the third-party publishers that matter
- Don’t be held hostage: Build reputation and visibility on the websites and listings you own
Automate multi-channel review request campaigns
This is the most effective and flexible review acquisition system, whether you have one business location or a thousand.
- Email, text and MMS drip campaigns
- Easily upload contacts, schedule campaigns or trigger via API
- Custom drop-shipped printed cards
- Deliver a personalized, localized campaigns at any scale
Stream your best reviews to your website and social media profiles
We’ll collect all of your reviews in one place and let you selectively share them to your website via a simple copy/paste embed code.
- Automatically display the latest and greatest reviews of your business to prospective customers and increase conversions
- Selectively show/hide and edit review snippets so that you’re always in control of the content you publish
- WordPress plugin (and Joomla/Drupal modules) make site integration with schema markup easy
Reporting and Alerts Keep You On Top of Reviews
Track trends, identify high- or low-performers, and receive alerts of new reviews anywhere on the Web
Mobile-Ready So Reviewers Can Use Any Device
We’ve optimized the review funnel to get customers sharing exactly when and where you reach them
How does Nuanced Reviews compare with competitors?
|Manage multiple locations or clients|
|Collect reviews via customized “review funnel” landing pages and widgets|
|Embed review collection widgets on business websites, social pages, etc.|
|Provide a mobile-optimized customer experience through the funnel|
|Generate reviews on target major, local and industry sites|
|Segment positive vs. negative feedback to pre-empt negative reviews|
|Guide customers with clear instructions and conversion triggers for 100s of sites|
|Engage customers with coupons and offers|
|Create custom account-level default settings to scale easily|
|Upload location profiles in bulk via CSV or Excel file|
|Customize email and text message campaigns, templates, timing and sequence|
|Automate sending, follow-up, removal and de-duplication of campaign recipients|
|Upload campaign recipients in bulk via CSV or Excel file|
|Share access to simple, branded forms for customer onboarding and opt-in|
|Measure performance with open, click and conversion tracking|
|Collect reviews on-location with compliant “kiosk mode”|
|Extend campaigns to all customer interactions with email signature snippets, widgets|
|Order printed review invites for low-tech, offline campaigns|
|Exercise complete creative control over email, SMS and MMS templates|
|Manage and monitor per-profile email and text message limits|
|Create custom account-level default campaigns to scale easily|
|Integrate with CRM, POS and other systems through the API|
Monitoring and Reporting Features
|Monitor major, minor and industry-specific review sites for new reviews|
|Get review alerts or send to clients or staff based on custom criteria|
|Coordinate and manage team responses with simple status and notation tools|
|Respond directly to Facebook and Google reviews from one dashboard|
|See data on reviewer clicks, click-throughs and conversions through the funnel|
|Schedule recurring reports to ship to staff via Web, PDF and CSV|
|Produce aggregate reports for large, multi-location businesses|
|Surface high- and low-performing clients or locations with account-level dashboard|
|Setup multiple, recurring reports to go to clients/staff on any schedule|
|Pull aggregate data from the API for custom reporting|
|Auto-share positive reviews (including images) to social media profiles|
|Stream your latest and greatest reviews to your website|
|Copy/paste embed code for super easy “social proof”|
|Control SEO-friendly rich-snippet/schema markup for reviews and aggregate rating|
|Easily deploy with WordPress plugin, Joomla and Drupal modules|
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